ASU-Canon Annual Survey

To better address your needs and continue to deliver exceptional service, the ASU-Canon team values the feedback we receive from our customers. Please help us improve by taking our annual survey below. Once your survey is submitted, you will be entered to win a free lunch on us!

ASU-Canon Annual Survey
Indicate if you agree or disagree with the following statements
Canon Devices
This category includes Canon devices placed in ASU department and college offices. The program includes our complementary Assessment Service, Device Delivery and Training.
Ordering our device through Canon's Assessment Service was a helpful, beneficial process.
The Assessment Service correctly determined which device was best for our needs.
The Assessment Service promotes sustainability by suggesting that we reduce and update devices in our department or college.
When our new device was delivered we were notified and it arrived damage free.
The training session was informative and easy to follow.
Service Repair
This category includes questions on our device service and repair team.
The service technician arrived within 4 hours of placing a service request. (Please note, requests placed after 1pm may not be scheduled until the next business day.)
We receive a courtesy call at least 1 hour before our service appointment.
The service technician introduced themselves upon arrival and resolved our device issue in a timely manner.
PrintU Copy Center
These questions cover our print and copy center located on the lower level of Memorial Union.
When placing an order, we receive friendly and helpful customer service.
The turnaround time for our orders is fast and reliable.
Our department will continue to use this on-campus print and copy resource.
Print Anywhere
This category includes questions regarding our public print program offered on campus.
The printers are reliable and the output is of good quality.
Instructions are easy to find and follow at each printer.
When contacting Print Anywhere Support, they are helpful and resolve my service issue.
Payment through My ASU is convenient and easy to use.
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