Print Anywhere - Fequently Asked Questions
Can't find the answer to your question? Call the Help Desk or email us for support.
- Phone: (480) 965-2679 ext. 1
- Email: PrintAnywhere@asu.edu
How do I print, copy and scan using a Print Anywhere device?
For detailed instructions with pictures visit How-to Guides.
Printing: Select "File" then "Print" and send you document to a Print Anywhere printer. Walk over to any Print Anywhere device and swipe your ID card to pull up a list of your recently submitted print jobs. Highlight the job you would like to print by selecting it and press the "Print" button.
Copying: Swipe your ID card at any Print Anywhere device to log in. Press the "Make Copies" button and load your original document into the feed tray. Using the number pad, type the amount of desired copies and press the green "Start" button.
Scanning: Swipe your ID card at any Print Anywhere device to log in. Press "Scan and Send" and then the "E-Mail" button. Enter your email address and press "okay" twice to confirm. Load your document into the feed tray and press the green "Start" button.
Do I need my Sun Card or Pitchfork ID Card with me to print, copy and scan?
Yes, ASU affiliates (students, staff and faculty) will need their personal ASU ID card to log in to a copier to print, copy and scan.
If you do not have a Sun Card or Pitchfork ID Card, a Print Anywhere Guest Card can be purchased from any Sun Devil Bookstore location. Guest Cards are intended for campus visitors who do not have an ASURITE login and a My ASU account. They are not recommended for patrons who have lost or forgotten their ID cards. Print Anywhere Guest Cards can be purchased for $6, allowing for 50 prints/copies or 300 scans. To print using a Guest Card, you must print from an ASU Library express print station, ASU Library public reservation computer or by installing the Laptop Printing Driver on your personal computer.
Where am I charged for my Print Anywhere usage?
Your My ASU account will be charged after releasing a print, copy, or scan from a Print Anywhere device.
When logged in to My ASU, Print Anywhere charges appear under the Finances tab. The date listed next to the charge is the due date. Charges of $25 or more are eligible for late fee assessment if they remain unpaid and age 30 days past their due date. Please review ASU's Late Fee Policy for assessment details and past due account balance minimums. ASU's preferred payment method is eCheck, but students can go to any Cashiering Services Office on their respective campus and pay using cash.
How do Print Anywhere charges post to My ASU?
Charges are grouped by transaction type: BW Print, Color Print, BW Copy, Color Copy, BW & Color Scanning. Charges are accumulated from the following week and post on Mondays. For example: If you printed $2.00 on Tuesday and $3.00 on Friday, the following Monday a $5.00 charge would post to your My ASU account.
What is the "Available Balance" displayed after logging into a device?
For patrons using a Sun Card or Pitchfork ID Card the available balance will display an accumulation of charges since the inception of Pharos (2015) and will be a negative number. It does not reflect how much is currently due. To view your current outstanding balance visit My ASU. For patrons using a prepaid Print Anywhere Guest Card the available balance will accurately reflect the funds remaining on that physical card.
Why does the copier show "Out of Paper"?
Very frequently the device is not actually out of paper, but someone has tried to print on a custom paper size. Print Anywhere copiers only carry standard US document sizes: Letter (8.5x11), Legal (8.5x14) and Ledger (11x17). The "Out of Paper" message must be cleared by pressing the physical "Status Monitor/Cancel" button on the bottom left of the control panel and then selecting "Cancel" onscreen.
If a copier is out of paper, resend your document and print from a different copier then contact PrintAnywhere@asu.edu to let us know.
Can I print using my own paper?
Using your own paper is not advised and in most cases can cause paper jams. Moreover, the price you are charged for printing includes paper costs.
When I swipe my Sun Card I receive an "Invalid Login" error message?
Make sure you are using your most recently issued Sun Card to log into a copier. After receiving a new Sun Card, old cards will no longer work with Print Anywhere. If you just received a brand new Sun Card, you will need to wait up to two hours before it is activate with Print Anywhere. Still can't log in? Visit the Sun Card Office on your respective campus. The Sun Card office will need to ensure the Sun Card you have in hand has the same Card Issue Number of their database. The card issue number is embedded into the mag stripe of the card. It represents the number of times you have been issued a Sun Card and this number may be off.
My ASU ID card has two card stripes on the back, which do I swipe?
If you have two stripes on the back of your ID card, you have a Pitchfork ID and should use the black stripe when printing. The gold color stripe is for your bank account and should not be swiped at a Print Anywhere device. A good rule of thumb is to look at your card and make sure your picture is facing upright when swiping.
Can I print from my personal laptop computer?
To print from your Windows or Mac computer, visit Laptop Printing to download the print driver.
What does "Failed to contact the Popup server" mean when I print from my laptop?
This error message means your laptop cannot communicate with the print server. Make sure you are connected to ASU WiFi and are not on the Guest WiFi network. More technically, the print package uses port 28203 so you may need to set a firewall exception if you have software blocking this port.
Why was my scanned document split into multiple files?
Devices have been configured to split large PDF documents into multiple files to ensure they will send through email.
What are Print Anywhere devices?
These are multifunction copy machines that can print, photocopy and scan-to-email. They are strategically located on all four ASU campuses to support the document needs of students, faculty, staff and visitors. Visit the Printer Location map to find a device near you.
My document did not print correctly, how do I request a refund?
Please visit Print Anywhere Refunds immediately after printing to request a refund for a print quality issue.
What should I do if my ASU ID card is lost or stolen?
For lost or stolen Sun Cards and Pitchfork ID cards, contact ASU Card Services as soon as possible. For lost Print Anywhere Guest Cards, please contact us so that we may freeze the card. Lost or stolen cards and associated funds are not the responsibility of the ASU-Canon Strategic Alliance Partnership.